The two-sided dealership platform
Give Every Customer a Branded Ownership Hub — and Give Your Dealership the Command Center Behind It.
RooftopCommand lets dealerships launch their own branded ownership experience for service, recalls, maintenance, trade timing, referrals, offers, and household vehicles — while your team tracks every retention opportunity, follow-up, and modeled dollar from the dealer command center.
[Dealer Name] Ownership Hub
Customer2022 BMW X5 xDrive40i
38,420 mi · Reynolds household
Service Due
1,240 mi
Warranty
Aug '26
Recalls
0
Upgrade Window
Open
Retention Command Center
DealerAt-Risk Owners
12
Service Opps
34
Trade Timing
18
Win-Back Queue
9
S. Reynolds
Declined brake job · 42d
M. Alvarez
Recall open · 28d
P. Nguyen
Trade window opens Q3
Modeled · potential opportunity · not guaranteed.
Two experiences · One platform
One is what your customer sees. One is what your team runs.
The same relationship data powers both sides. Your customer stays engaged after the sale — your team knows who to contact, why, when, and what the potential opportunity is.
Customer sees
Your [Dealer Name] Ownership Hub
A private, dealer-branded ownership experience that keeps buyers, service customers, and households connected long after the sale.
- My Vehicle
- Schedule Service
- Warranty & Protection
- Recalls
- Offers
- Referral Rewards
- Trade / Upgrade Window
- Household Vehicles
Dealer team runs
Retention Command Center
Every ownership signal becomes an assigned workflow with a reason, a recommended next action, and a modeled potential opportunity — no guaranteed-revenue promises.
At-Risk Owners
Retention priority
Service Opportunities
Modeled opportunity
Declined Repairs
Potential gross
Trade Timing
Estimated window
Recall Follow-Up
Open opportunities
Win-Back
Reactivation queue
Referral Activity
Modeled reach
ROI Modeling
Estimated impact
Same platform. The customer-facing hub keeps owners connected after the sale. The dealer-side command layer tells your team who to contact, why, when, and what the potential opportunity is — estimated and modeled, never guaranteed.
Customer Ownership Hub
What your customer sees, under your brand.
A warm, dealer-branded ownership experience — not an operations dashboard. Owners get everything they need to stay connected to your rooftop.
My Vehicle
Schedule Service
Service Timeline
Maintenance Reminders
Warranty & Protection
Recalls
Offers
Referral Rewards
Trade-In / Upgrade Window
Household Vehicles
Contact My Dealer
Dealers share this as their own branded portal — not an internal tool.
Dealer Command Layer
What your team runs behind the scenes.
Every ownership signal becomes an assigned workflow. Metrics are modeled potential — not guaranteed revenue.
Retention Today
Modeled priority queue
Service Recovery
Follow-up queue
Declined Repairs
Potential gross opportunity
Recall Revenue
Open opportunities
Trade Timing
Estimated upgrade window
Win-Back
Reactivation queue
Referral Activity
Modeled reach
ROI Modeling
Estimated retention impact
Every number is estimated / modeled and traceable to editable assumptions.
How the loop works
Invite. Activate. Engage. Signal. Follow up. Track.
A single closed loop connects the branded Ownership Hub and the Retention Command Center.
- 01
Dealer invites customer
One tap sends a branded Ownership Hub invitation.
- 02
Customer activates the Ownership Hub
Vehicles, household, service, warranty, offers — all under your dealer brand.
- 03
Hub keeps the customer engaged
Service reminders, recalls, warranty windows, trade timing, referrals.
- 04
Signals create dealer workflows
Every ownership signal becomes an assigned follow-up in the Command Center.
- 05
Dealer follows up
Team sees who to contact, why, when, and the modeled opportunity.
- 06
Retention & modeled ROI are tracked
Potential gross, estimated retention impact, and follow-through — all traceable.
Retention lift, potential gross, and modeled ROI are estimates — reviewed with your leadership team, not guaranteed outcomes.
The 10 modules
Ten profit modules — every one powered by the customer relationship.
Not just internal tools. Each module works because the Ownership Hub keeps your customer connected, and the Command Center turns that connection into assigned work.
M.01
Customer Ownership Hub
Turn every buyer into a long-term dealership relationship.
M.02
Service Recovery
Recover declined repairs, no-shows, and overdue maintenance.
M.03
Recall Revenue
Turn open recalls into booked service appointments.
M.04
Trade Timing / Equity Engine
Identify when an owner is financially ready to trade.
M.05
Pricing & Compliance Shield
Monitor advertised pricing, fees, disclaimers, and risk.
M.06
Inventory Accuracy Monitor
Catch sold-online, stale, and mismatched listings.
M.07
Family Garage Expansion
Capture spouse, child, parent, and business vehicles.
M.08
Loaner / Pickup-Delivery
Operate loaners, shuttles, and concierge transport cleanly.
M.09
Vehicle Trust Certification
Dealer-branded condition reports for used inventory.
M.10
Dealer Community / Owner Club
Events, clubs, and culture — the dealership as a hub.
Built for the whole rooftop
A view for every role — principal to BDC.
Staff see the work they are responsible for. Leadership keeps visibility across the rooftop or group. Customers see only the branded Ownership Hub.
Dealer Principal / Owner
Profit recovered, compliance risk, rooftop performance, ROI, group reporting.
General Manager
Store performance, retention, recovery, trade ops, staff accountability.
Fixed Ops Director
Service recovery, recalls, declined repairs, advisor performance, loaner activity.
Service Manager
Campaigns, appointments, declined follow-up, no-shows, advisor tasks.
Service Advisor
Assigned customers, declined repairs, appointments, follow-ups.
Sales Manager
Equity & trade timing, household garages, warm owner leads.
BDC / Call Center
Call lists, recall + service campaigns, booking tasks, scripts.
Marketing Manager
Campaigns, events, owner-club, templates, sequences.
Compliance Manager
Pricing & inventory risk, sold alerts, audit logs, sign-offs.
Controller / CFO
ROI, subscription cost, recovered revenue, billing impact.
Ready when you are
Launch your branded Ownership Hub.
Run the Command Center behind it.
Your dealership already has the owners. RooftopCommand helps you keep them connected — and gives your team the follow-up layer to work every modeled opportunity.