Pain point

Customer relationships often fade after the sale, and households are rarely connected into one dealership relationship.

What it does

Gives owners a private, dealer-branded ownership experience for vehicles, service needs, recalls, household vehicles, trade timing, and dealership engagement.

Used by

Owner, household member, service, sales, BDC, management.

Outcome

Better owner retention, more connected household vehicles, and stronger post-sale engagement.

Pain point

Declined repairs, no-shows, and overdue maintenance often fall through the cracks.

What it does

Turns missed service opportunities into assigned follow-up workflows.

Used by

Fixed ops, service managers, advisors, BDC, GM.

Outcome

Recovered service opportunities and stronger service-lane accountability.

Pain point

Open recalls do not always become appointments, even when parts and customers are ready.

What it does

Tracks recall opportunities, parts readiness, outreach, scheduling, completion, and retention.

Used by

Fixed ops, service, BDC, GM.

Outcome

More completed recalls and better owner retention.

Pain point

Dealerships often miss the right moment to start a trade conversation.

What it does

Flags trade timing opportunities based on mileage, ownership cycle, service burden, warranty timing, equity signals, and engagement.

Used by

Sales, BDC, GM, dealer principal.

Outcome

More timely trade conversations and stronger owner lifecycle management.

Pain point

Pricing, disclosure, stale listing, fee, and sold-vehicle review items can be missed.

What it does

Creates review workflows for pricing and compliance-related items.

Used by

Compliance, controller, marketing, sales management, GM.

Outcome

Better review discipline, clearer accountability, and stronger audit history.

Pain point

Inventory errors create confusion, lost trust, missed leads, and operational drag.

What it does

Flags missing photos, stale listings, wrong trim, mileage mismatches, duplicate listings, and status issues.

Used by

Inventory, marketing, sales management, compliance, GM.

Outcome

Cleaner listings and fewer inventory accuracy gaps.

Pain point

Transportation workflows can become fragmented, overdue, or poorly documented.

What it does

Coordinates loaners, shuttle rides, pickup/delivery jobs, tasks, condition summaries, and audit trails.

Used by

Fixed ops, service managers, advisors, transportation staff, GM.

Outcome

Better customer convenience workflows and fewer operational exceptions.

Pain point

Used-vehicle trust depends on clear condition, inspection, and reconditioning communication.

What it does

Creates condition summaries, inspection notes, reconditioning status, evidence placeholders, and review workflows.

Used by

Sales, service, fixed ops, compliance, GM.

Outcome

More transparent vehicle presentation and stronger buyer confidence.

Pain point

Households often own multiple vehicles, but the dealership relationship stays tied to only one person or car.

What it does

Connects spouse, children, parents, business vehicles, and shared vehicle access under one owner relationship inside the Customer Ownership Hub.

Used by

Ownership Hub members, BDC, sales, service, management.

Outcome

More household retention and more complete owner relationships.

Pain point

Customers often disconnect from the dealership between transactions.

What it does

Supports Cars & Coffee events, owner clubs, loyalty programs, service clinics, charity events, and community engagement.

Used by

Marketing, sales, GM, dealer principal, Ownership Hub members.

Outcome

More dealership engagement and stronger long-term owner connection.